Access key links:

We've created a single website for everything to do with BIS, and all our content has moved here. Read more

Consumer Issues

We want to ensure that UK consumers are treated fairly, know their rights and can use them effectively, and that consumer law is fair to both consumers and business.

Consumer Issues

Know Your Consumer Rights campaign

The Department has launched the Know Your Consumer Rights campaign, a major new drive to support consumers and help them understand their legal rights.

The Department is working with Consumer Direct, the Office of Fair Trading, Consumer Focus and the Trading Standards Institute to highlight the campaign.

As part of the launch BIS commissioned researchers to carry out a survey of consumers' understanding of their rights. You can read the executive summary of the survey (PDF).

To find out more about your consumer rights see the campaign pages at Consumer Direct - know your consumer rights.

Individual Consumer Complaints

Please only contact the Department on policy issues: we can not provide advice on individual consumer problems or complaints.

Individual consumer problems or complaints should be taken to the Government-funded:

Consumer Direct: online and phone support for consumers (Tel: 08454 04 05 06).

Consumers in Northern Ireland should contact: ConsumerLine: A resource for consumer advice in Northern Ireland (Tel: 0845 600 6262).

Consumer Policy monthly e-bulletin

Catch-up on all the latest consumer policy news from the Department by subscribing to our monthly E-Bulletin newsletter.