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Redundancy Payments Service

Redundancy Payments HQ provides policy advice and briefing to ministers, officials and other government departments on the employment aspects of redundancy, insolvency and employment status.

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Redundancy Payments Service Contacts

The Redundancy Payments Office (RPO) assesses and pays statutory entitlements to redundancy and associated payments when an employer cannot or will not pay its employees. Offices are based in Birmingham, Edinburgh and Watford. However, all documentation is scanned onto the RPS computer database via a central scanning centre. If you do need to contact us please use the below details:

  • If you are sending in a claim form or any correspondence, please send to the below scanning centre address, quoting your name and National Insurance Number or Claim Reference Number:

    Redundancy Payments Service
    PO Box 16685
    B2 2LX

  • If you wish to contact us via email or send any scanned documentation, please contact us on the below email address, quoting your name and National Insurance Number or Claim Reference Number:
  • If you have a claim related enquiry you can contact us using the below phone number. You will need your National Insurance Number or Claim Reference Number in order to discuss your individual claim. If you are calling on someone’s behalf the claimant will need to provide written or verbal authorisation.

    0330 331 0020
  • If you have a general enquiry or non claim related enquiry please contact ACAS on the below number:

    0845 145 0004

Birmingham RPO Manager Shayne Box,

Edinburgh RPO Manager Carol Ann Feeney,

Watford RPO Manager Anita Lakes

Joint Head of RPS Giles Ecart (responsible for RPO offices)

Joint Head of RPS Jane Young

Director Sharon Lewis 


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