Head office contacts
Head Office
The Insolvency Service
4 Abbey Orchard Street
London
SW1P 2HT
Insolvency enquiries: 0845 602 9848
Policy
Policy Unit is responsible for all aspects of insolvency policy for England and Wales and for certain aspects of corporate insolvency policy in Scotland. It monitors the operation of insolvency legislation; provides advice to Ministers, officials and the public on insolvency policy; and considers the insolvency aspects of other legislation, including European Union initiatives.
Contact us on:
Policy.Unit@insolvency.gsi.gov.uk
Human Resources
Human Resources (HR) is responsible for reviewing, designing, and implementing HR policies, procedures and practices. It administers our personnel function and ensures we have a skilled, innovative, diverse and professional workforce.
Contact us on:Human.Resources@insolvency.gsi.gov.uk
Finance
Finance Section is responsible for handling our payments and receipts (except insolvency estate payments, which are handled by our Estate Accounts).
Contact us on:
Finance.Planning@insolvency.gsi.gov.uk
Strategy Planning and Communications (SPC)
SPC is responsible for taking forward agency issues including:
- customer service issues including Customer Service Excellence;
- our User Satisfaction Index;
- the complaints procedure;
- other quality initiatives;
- the website;
- producing the Agency Annual Report and Accounts; and
- providing management support to our senior management.
Contact us on:
secretariat.section@insolvency.gsi.gov.uk
Estate Accounts and Insolvency Practitioner Services (EAIPS)
Based in Birmingham at:
The Insolvency Service
Cannon House
18 Priory Queensway
Birmingham, B4 6FD
For enquiries please contact: 0121 698 4000
EAIPS are responsible for the following functions:
- the authorisation and regulation of IPs authorised by the Secretary of State (SoS), including monitoring their work and considering complaints against them;
- undertaking certain delegated functions on behalf of the SoS, such as
- ensuring the accuracy of The Insolvency Service's database of cases and of IPs; and
- maintaining the register of individual voluntary arrangements;
- dealing with applications for the agreement in principle of appointments of office holders;
- approving such applications; and
- dealing with applications to sanction the powers of trustees and liquidators in bankruptcy and compulsory liquidation where there is no creditors' committee;
- handling all receipts into and payments out of the ISA
- maintain an account for each insolvency estate ,the crediting of interest, provision of statements on request to insolvency practitioners
- ensure that applicable estate accounts fees are charged and collected in accordance with the legislation.
- provide services in relation the handling of unclaimed dividends
- provide an on-line facility for IP office holders to view their estate accounts and print statements as required.
Contact us as follows:
EAIPS.Onlinesupport@insolvency.gsi.gov.uk
ISCIS Online problems, password resets and case access
EAIPS.CaseClosure@insolvency.gsi.gov.uk
Final Receipts and Payments, forms 6.50 & 4.42 for case closures
EAIPS.EA.Enquiries@insolvency.gsi.gov.uk
All Estate Accounting Enquiries and interest bearing instructions
EAIPS.Suspense@insolvency.gsi.gov.uk
Receipts in General Suspense (not on case)
EAIPS.Unclaimed@insolvency.gsi.gov.uk
For Unclaimed Monies
EAIPS.IP.Enquiries@insolvency.gsi.gov.uk
General enquiries on IP appointments and SoS Sanctions. For general enquiries concerning IPs details, SoS IP appointments, IP Release and Removal requests by OR, SoS IP complaints
EAIPS.sanctions@insolvency.gsi.gov.uk
Sanction applications, Sanction enquiries
