How to complain against The Insolvency Service
We are committed to providing a professional, fair, efficient, courteous and helpful service to all our users, whether creditors, insolvency practitioners, bankrupts, directors, redundant employees or indeed anyone with whom we have any dealings. However, if you believe that things have gone wrong and you are dissatisfied with the service you have received from us, we want you to tell us. Then we can seek to resolve your complaint, and also try to ensure it does not happen again. This publication tells you how to make a complaint about the service we provide.
All staff in The Insolvency Service receive guidance on how to handle complaints.
Further information can be found in our publication 'Complaints Procedure (DOC, 2.2 Mb) '
Make an online complaint about how your case has been administered.