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Complain about an Insolvency Practitioner


1. Overview

The Insolvency Complaints Gateway is the central hub for complaints (please see FAQs for coverage) about insolvency practitioners operating in Great Britain, and is run by the Insolvency Service.

The Complaints Gateway has been set-up to provide an independent and standardised method for complainants to access the complaints system. Having a single entry point to the Complaints Gateway will ensure visibility to the complaints system for creditors, debtors and others.

Complaints come into this Gateway and if in scope of the complaints system, will then get passed onto the body that authorises and regulates the relevant insolvency practitioner for further enquiry.

Insolvency practitioners are required to adhere to proper standards of insolvency practice and must comply with Statute, Statements of Insolvency Practice (SIPs) and the Professional Code of Ethics.

It is not a system for complaints about insolvency legislation or for matters of public policy.

2. How to complain?

You can make a complaint by either:

  • Completing this complaint form  
  • Printing the above form and sending it to: IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA, or emailing the completed form to ip.complaints@insolvency.gsi.gov.uk (as a PDF, for example). 
  • Calling the Insolvency Service Enquiry Line on 0845 602 9848 (Monday to Friday 8:00am – 5:00pm).

Note: you must complete the form fully, failure to do so may leave us unable to deal with your complaint, or delay the process.

3. What to consider before making a complaint?

The authorising bodies are not able to intervene directly in any insolvency case, nor to overturn the decision of an insolvency practitioner, nor that of any Court. They will consider any referral within the context of whether the actions or behaviour of the insolvency practitioner may result in the insolvency practitioner being liable to disciplinary action.

You are encouraged to try to resolve the complaint with the insolvency practitioner before approaching the Complaints Gateway.

A large proportion of insolvency complaints arise due to a breakdown in communication that has arisen between the insolvency practitioner and the interested party. In most cases, the insolvency practitioner or his/her firm will have an internal complaints procedure and you should try to resolve your dispute directly with the insolvency practitioner before contacting the complaints gateway. In most cases this will be a quicker method of resolving your complaint.

That said there may be instances where it is not appropriate to contact the insolvency practitioner, for instances when you are making an allegation of fraud, so please consider the nature of your allegation before contacting the insolvency practitioner.

It is always helpful to keep copies of any letters of complaint and any responses you may have received from the insolvency practitioner/firm and submit these with your complaint form.

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