UK NCP - complaints procedures
Guidance on the complaint procedures of the UK National Contact Point (NCP) under the OECD Guidelines for Multinational Enterprises.
Raising a complaint
In order to raise a complaint with the UK NCP, complainants are encouraged to:
1) Identify which parts of the OECD Guidelines may have been engaged. Please note that, on 25 May 2011, the OECD endorsed an update to the Guidelines. The UK NCP will apply the updated text with effect from 1 September 2011.
2) Prepare the complaint and relevant supporting material on the basis of the UK NCP’s guidance on bringing a complaint under the OECD Guidelines for Multinational Enterprises (PDF, 45 Kb)
3) Send the complaint and relevant supporting material, by e-mail and/or in hard copy, to:
UK National Contact Point for the OECD Guidelines for Multinational Enterprises
Department for Business, Innovation and Skills (BIS)
3rd Floor - Victoria Zone 3
1 Victoria Street
London SW1H OET
United Kingdom
email: uk.ncp@bis.gsi.gov.uk
How the complaint process works
The UK NCP’s procedures for dealing with complaints brought under the OECD Guidelines for Multinational Enterprises (PDF, 257 Kb) set out what happens at each stage of the process.
Parallel proceedings guidance
The UK NCP’s approach to Specific Instances in which there are parallel proceedings (PDF, 49 Kb) sets out how the UK NCP handles the issue of parallel proceedings within the OECD Guidelines complaint process.
Opportunity to review
The review procedure for dealing with complaints brought under the OECD Guidelines to the UK NCP (PDF, 56 Kb) sets out the review process, on procedural grounds only, opened to the parties of a complaint when the UK NCP issues an Initial Assessment rejecting a complaint, or a Final Statement.
