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Consumer issues

• Buying and selling goods and services

  18 May 2012

  The Department for Business, Innovation and Skills (BIS) helps to draft and regulate many of the UK laws, regulations and guidelines on advertising, package travel and timeshare, pricing and product description that help protect consumers and businesses from unscrupulous practices.

• Consumer credit and debt

  Yesterday

• Consumer Issues

  12 Apr 2012

  We want to ensure that UK consumers are treated fairly, know their rights and can use them effectively, and that consumer law is fair to both consumers and business.

• Consumer Rights

  4 May 2012

  BIS has committed to clarifying and simplifying consumer rights as part of a comprehensive package of measures to improve consumer protection. This is a key response to the Government’s Red Tape Challenge.

• Enforcement of Consumer Law

  28 Feb 2012

  This page describes the use of Enforcement Orders, Group claims, Super complaints and Trading Standards to protect consumers from unscrupulous vendors and rogue traders

• Product safety

  28 Feb 2012

  Information on the relevant laws and regulations that apply to consumer and product safety policy issues.