Enforcement of Consumer Law
This page describes the use of Enforcement Orders, Group claims, Super complaints and Trading Standards to protect consumers from unscrupulous vendors and rogue traders
Regulations and laws are in place to protect consumers and businesses from unscrupulous vendors and rogue traders.
The laws are mostly enforced by Local Trading Standards Officers, but other organisations such as the Office of Fair Trading may also investigate or take action.
Information on how, and by whom, consumer protection laws and regulations are decided, policed and enforced are in the following areas:
Enforcement Orders
Group Claims
Super Complaints
Trading Standards
Representative Actions and Restorative Justice Research Report
The University of Lincoln Law School prepared a research report for BERR in 2008 investigating the need for, and mechanisms to achieve satisfactory compensation for groups of consumers where they have suffered loss from traders.
The research sets out a number of recommendations that the Government have considered in the light of the Consumer Law Review and the Consumer White Paper published in the summer of 2009.
