Contact the Export Control Organisation
Information on how to contact the Export Control Organisation. This includes our general helpline number and postal address, how to contact licensing case officers, the contact point for specialised applications, contact point for training and seminars, how to register for the ECO mailing list and "Notices to Exporters" and finally how to send in customer feedback comments.
The Export Control Organisation is responsible for issuing export licences for so-called "strategic" goods. This includes a wide range of items including military and dual-use goods, firearms, nuclear, chemical, biological products and much more, as well items that are controlled when transmitted electronically.
If your query is about export controls that are not within the remit of ECO's activities, then you are advised to consult the advice on the Businesslink website - Do you need an export or import licence?
Main point of contact
If you need to contact the ECO in relation to general matters about export licensing of ECO related goods then you can contact us as indicated below.
Export Control Organisation
3rd Floor
1 Victoria Street
London SW1H 0ET
Tel: 020 7215 4594
Fax: 020 7215 2635
Email:
eco.help@bis.gsi.gov.uk
Contact Details of Licensing Officers
If you have a specific query about a licence application being made via our SPIRE export licensing database, you can contact the relevant case officer.
View the list of Contact Details for Export Licence Application Enquiries which is published on the SPIRE website.
Contact point for specialised applications and sanctions
The contact details below are for enquiries about either sanctions or Standard and Open Individual Trade Control Licences (otherwise known as a SITCL or OITCL). There is further guidance on these licence types available on the export control pages on the Businesslink website.
Special Casework Licensing Unit
3rd Floor
1 Victoria Street
London SW1H 0ET
Fax: 020 7215 4539
Email:
lu3.eca@bis.gsi.gov.uk
Training and Seminars
The ECO delivers a wide range of training and seminars to our customers via our UK Export Control Training and Skills Academy. From here you can find details on current scheduled training dates and how to book bespoke courses.
Denise Carter
Awareness Co-ordinator
Export Control Organisation
Department of Business, Enterprise & Regulatory Reform
Bay 360
1 Victoria Street
London, SW1H 0ET
Tel: 020 7215 4459
Fax: 020 7215 0531
E-mail :
denise.carter@bis.gsi.gov.uk
ECO Mailing List and “Notices to Exporters”
The ECO provides an email newsletter called “Notices to Exporters”. Via this notification service you will be kept informed via email of the latest information issued by the Export Control Organisation including updates on legislation and sanctions, notification of Open General Licence revocations and other export control related issues. We issue approximately 30 notices annually about legislative updates and other changes.
You can opt to join this email list by contacting us on web.comments@bis.gsi.gov.uk
To register you need to provide us with:
Points to Note
The list will be handled in accordance with Department for Business departmental instructions for handing protect and commercial in confidence material.
You should note that this mailing list is separate to the contact details you need to provide to register or apply for licences on the SPIRE export licensing database.
It is also separate to any other central Department for Business or Businesslink registration or mailing list functions.
Customer Comments
We welcome constructive suggestions for improving the services we provide. For comments on our website and our other services, please contact us on web.comments@bis.gsi.gov.uk
If you are dissatisfied with the service we provide, we would like to know. In the first instance, you should speak to your usual contact in the ECO, such as your case licensing officer.
If you are still not satisfied, you should write to:
Head of Compliance, Export Control Organisation, 3rd Floor, 1 Victoria Street, London, SW1H 0ET
We will then investigate the complaint and give you a full response.
Our commitments to customer service, including timescales for responding to complaints are published in the ECO's Service and Performance Code (PDF, 129 Kb) . Further details about our service to customers can be found on the export control pages on the Businesslink website.
Export Control Organisation
Updated: September 2011
