Handling recruitment complaints
It is good practice to have a recruitment and selection policy. It should include a process for handling complaints
This should cover:
- everyone's responsibilities
- the process for dealing with any complaint made during or after the recruitment process
Keep notes throughout the recruitment process, particularly on any decisions made and the reasons for these decisions. This will enable you to demonstrate that your decisions were justified and non-discriminatory. These notes should be kept on file for a minimum of 12 months.
Good practice for dealing with complaints:
all complaints should be taken seriously and investigated
it is best to treat complaints in the same manner as you would a grievance.This way, there is a clear, documented and structured process
the investigation should cover all the relevant people and include a conversation with the candidate to understand their complaint fully
the candidate should be kept informed of each stage and should be sent a formal, written response
employers may wish to take legal advice before responding in writing
